Thursday, August 19, 2010

Manage Desktops from the Cloud

Over the last two years, we’ve been helping our customers -- many of them very large brands with thousands of users -- succeed in rolling out the MokaFive Suite to their employees. Today, we’re taking the first step to make our virtual desktop management solution available to smaller companies – by enabling MSPs to offer desktop as a service with MokaFive Suite Service Provider Edition.

As part of this roll out, we’re opening up our beta program for managed service providers (MSPs) that want to offer desktop management from the cloud. Service Provider Edition includes capabilities that would allow an MSP to manage multiple customers on a single platform. As such, we’ve architected our core offering on a fully multi-tenant infrastructure, added reporting and enabled delegated management for MSPs.

This is great news for MSPs in that it can improve operational efficiencies of their desktop delivery and enable them to offer desktop management as a service at a lower overall cost. Many desktops in the world today are not managed within the enterprise, but managed by outsourced providers. This is due to the economies of scale (and skill) that can be achieved by outsourcing vendors as they pool managed desktop services across many companies.

There are other desktop management service offerings on the market, of course, but most of them have focused primarily on using the VDI-based model where both the desktop execution and management are in the cloud. As we have discussed in previous posts, that approach has inherent deficiencies such as no offline access and a poor end user experience. What we offer with the Service Provider Edition is desktop management services from the cloud, while still allowing for the virtual desktop to be executed locally and to be available online or offline.

That’s why we felt it was important to bring the power of centrally managed, locally executed MokaFive LivePCs to the channel, enabling our MSP partners to offer this technology to their customers.

If you are an MSP interested in joining our beta program, click here.

Purnima Padmanabhan, VP of Products & Marketing

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